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Analyzing Possible Refunds: Legal Strategies for Addressing Compliance Issues (On-Demand Webinar)

Date held: 03/07/23

Overview: Responding to an employee reporting a possible overpayment presents a number of legal and psychological issues. Compliance concerns are often based on Manual provisions or local coverage determinations (LCDs), which are not authoritative. It is common for internet research to yield outdated or inaccurate information. This webinar discusses legal and practical strategies for determining whether a billing error actually creates duty to refund, and strategies for interacting with individuals raising compliance concerns. The presentation also features a number of common examples where people have mistakenly concluded a refund is required.

Speaker Information:

Michelle Frazier, Chief Compliance Officer, Advocate Aurora Health

David Glaser, Attorney, Fredrikson & Byron, P.A

Continuing Education:

CLE: AHLA’s webinars are pre-approved for CLE credit in the following states: AL, IL, KS, ME, MS, NE, NJ, OH, OK, PA, RI, SC, TN, TX, VA, WI, and WV. Please refer to the Distance Learning CLE State Chart on our Continuing Education page to review the reporting procedure in these state 

CPE: AHLA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: For further information, please visit our Continuing Education Page.

AHLA is seeking CPE credits for live and on demand webinars. The maximum number of credits available is 1.80.